FAQs

Frequently Asked Question!

Dawsk Tea is an online tea shop, which has set out with the motive, to improve the quality, freshness, and authenticity of the tea you purchase by offering you with choices that are unique in the tea market.

We have a great selection of loose-leaf tea and CTC tea. Check out our various types of teas here

Compounds naturally present in tea called polyphenols, catechins and flavonoids function as antioxidants, which makes tea an extremely healthy beverage to consume daily.

Unfortunately, we do not take any advance orders for any items that are out of stock. However, for the best solution, please send an email at info@dawsktea.com. We will do our best to source the product from in-store or our warehouse if it is available.

Once your order has been placed, you will receive a confirmation email with details of your order and an order number. If you have created an account, you will be able to track your order. If you have been charged for an order but haven’t received a confirmation email, please get in touch with us at info@dawsktea.com. Please ensure you have checked your spam mail folder as well.

You can change the address of your order by sending us an email at info@dawsktea.com and we’ll do it right away. Be sure to change your address through email within 24 hours of placing the order because it wouldn’t be possible for us to change the address once the product has been dispatched.

The cancellation will be considered only if the request is made within 24 hours of placing an order through email. The money will be refunded to you within 2-3 business days after the cancellation request.

No. You can make the purchase using the Guest Account option as well. All you need is a valid e-mail id, so that we can mail the order details to you. But we highly recommend that you get one because you’ll be able to track your order, see personalized recommendations and receive notifications from us about our deals and offers.

To recover your password, go to our Forgot Password Page and enter your email id. This should send you an email. Follow the procedure in the email and you should be able to reset your password.

The security of personal information is taken very seriously, here at Dawsk Tea. Please read our privacy policy for further information.

We love hearing from our customers, so please send an email to info@dawsktea.com.

If consumed in an appropriate amount, tea will never cause any harm to your body. However, if consumed more than recommended, it can cause acidity. Similarly, for pregnant women caffeinated teas may not be suitable, therefore they should always consult their doctors before consuming any tea during pregnancy.

To ensure that your tea stays vibrant and delicious, we recommend storing it in an airtight tin or dark glass jar away from direct sunlight and moisture.

Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave on the next business day.

We ship with various logistics partners, who have provided the following estimates for shipping.
Domestic Shipping Timeframes
Standard – 3-7 working days
Express – 1-3 working days

You can create an account by clicking on ‘login’ button on the top right side of the site. Otherwise, once you’ve finished shopping, you’ll reach the login page where you can create an account.

Unfortunately, only items that are in their original saleable condition can be returned. Please check our Return & Refund policy for further queries.

We take the quality of our products very seriously, and respond to all quality issues with full attention. If you have purchased a product and it is faulty or contaminated in any way, please send us an email at info@dawsktea.com. Kindly include the name of the product along with a picture of the same. Our quality team will use this information to investigate further and ensure we resolve the issue in the best possible way for you.

Yes, it does. Every tea needs to be boiled at a certain temperature. Over brewing can burn the tea leaves which greatly affects its taste. For your reference:
WATER TEMPERATURE FOR STEEPING DIFFERENT TYPES OF TEA
1. White Tea 160° to 170°F
2 Green Tea 170°to 180° F
3 Oolong Tea 180° to 200°F
4 Black Tea 190° to 200°F

While the general procedure of preparing tea leaves are similar, there is a difference in the temperature of water and steeping time. For your convenience, we have mentioned the steeping instructions of each tea on their pages on our website dawsktea.com. However, if you wish to experiment with your tea and prepare a new version of it, you can check out the recipe section of our blog.

Unfortunately, we currently do not have a retail store. However, apart from our website dawsktea.com, we are listed on various sites like Amazon, Snapdeal, Nykaa, 1MG, BigBasket, Flipkart, Medlife etc.

The quantity of tea leaves depends on the type of tea being used. For example, a cup of Green tea requires 1-2 gm for 180ml and CTC requires 2-3gm for 180ml.

It’s not a very tedious task to make green tea a part of your everyday routine. All you need to do is figure out the reason why you want to drink green tea. For example, if you want to start drinking green tea for better digestion, start with one cup every day after your meal. Also, if it’s difficult for you to develop the taste of green tea, you can choose from the different flavours available and add honey to it to make it a little sweet.